Policies

How we deliver, what happens if something isn't right, and how we look after your information - in plain words. Last updated 1 November 2026.

• Delivery

  Where we send to, how long it takes, what it costs, and what happens if a parcel goes astray.

• Returns and refunds

  Changing your mind, personalised pieces, faults, and how and when you are refunded.

• Terms and conditions

  The agreement between us when you order: prices, handmade pieces, personalisation and your rights.

• Privacy notice

  What we know about you, why, who helps us, how long we keep it and your rights.

• Cookies

  The two small cookies the shop needs to work, and why there is no cookie banner.

• Reviews

  Who can review a piece, what Verified purchase means, how we check every review and what we don't publish.