Delivery

We send to addresses across the UK - England, Scotland, Wales and Northern Ireland, the Highlands and islands included, at the same price - and to the Isle of Man. We can't yet send to the Channel Islands or abroad.

We send by Royal Mail. Checkout shows what your own order costs to send, before you pay.

Prices on the shop include VAT. Times are Royal Mail's, in working days - Monday to Friday, bank holidays aside - and most parcels arrive within them, though Royal Mail doesn't guarantee them.

Pieces we have ready usually leave us within 3 working days. A personalised piece can take a little longer, up to 5 working days, as we make it for you.

A piece made to order says on its page how long it takes to make. Your whole order is sent together once it's ready, and checkout says so.

Unless we've agreed a longer time, we deliver within 30 days of your order. If anything is going to take longer than we've said, we'll tell you, and you can cancel for a full refund if you'd rather not wait.

With a tracked service, ask us for your tracking number at any time. Royal Mail may put a small parcel through your letterbox, leave it with a neighbour or in a safe place, or leave a card telling you where to collect it. If you've asked Royal Mail to leave your parcels in a safe place or with a neighbour, a parcel left there has been delivered.

Choose "A gift for someone else" at checkout and we'll send it straight to the person it's for, with your note in the parcel if you write one. The prices are left off the delivery note unless you ask for them.

A parcel is our responsibility until it reaches you, or the person you sent it to. If yours hasn't arrived within 5 working days of the latest date given, please tell us through our Contact page.

We'll check the tracking and chase Royal Mail. If it's lost, we'll send another or refund you in full - and you won't wait on Royal Mail's claim, which is ours to make.

If tracking says it was delivered but you can't find it, please check your safe place, your neighbours and anyone else at home. Then tell us, and we'll look into it with Royal Mail; we may ask you to confirm in writing that it hasn't arrived.

Please check the address before you pay. If a parcel goes astray because the address you gave us was wrong or incomplete, we can't be responsible for it, though we'll help all we can. If it comes back to us, we'll send it again once the postage is paid again, or refund the pieces.

If something arrives damaged, please tell us as soon as you can, with a photo of the piece and the packaging, and we'll put it right. See Faulty, damaged or not as described.

Our packaging is biodegradable, and the adhesives we use are water-based and solvent-free.