Terms and conditions

Nyoki Handmade is the trading name of Nyoki Limited, registered in England and Wales, company number 06758218. VAT number GB 979 8673 25. Registered office: 82 Containerville, 1 Emma Street, London E2 9FP.

"We" and "us" mean Nyoki Limited. To reach us, use our Contact page or email support@nyoki.co.uk, or write to us at Unit 302, 3A Howick Place, London SW1P 1WG.

To order you must be 18 or over, buying for yourself or as a gift rather than to sell on, and sending to an address we deliver to.

Choose a piece and anything it offers, add it to your basket and go to checkout. There you tell us who you are, who it's for, where it goes and how it's sent. Before you pay you'll see the whole order and its total once more, and you can go back and change anything until then. Orders are taken in English.

The contract between us is made when we confirm your order, which we do once your payment has gone through. We'll confirm it in writing by the time it reaches you at the latest, and keep a record of it; with an account, you'll find your orders there.

Each piece is made in small numbers, and very occasionally one sells out in the moment you order it. If that happens we'll tell you and refund it in full, or offer to make another if we can.

If there's an obvious mistake in a price - one you could reasonably have spotted - we'll tell you before sending, and you can have the piece at the right price or cancel for a full refund. We may also cancel an order, refunding it in full, if we believe it to be fraudulent.

Prices are in pounds and include VAT. What delivery costs is shown at checkout before you pay; see Delivery.

We take payment by card when you order. Card payments are handled by Stripe: we never see or keep your card number.

• A promo code comes off the pieces at the prices they sell at, a sale price included, and not off delivery. One code to an order; a code has no cash value and can't be added once an order is placed.
• Sales don't add together. Where more than one could apply to a piece, you get the single best one.

Every piece is made by hand, so no two are exactly alike. Colours, sizes, stitches and where a pattern falls can differ a little from the photos and from one piece to the next, and every screen shows colours slightly differently. Measurements are as close as we can make them.

A small difference like this is part of its character, not a fault. A piece that is noticeably different from its description is - see Returns and refunds.

We print exactly what you type, or make exactly what you choose - spelling, capitals and punctuation included - so please check it carefully before you order. We don't correct it, in case what looks like a mistake is meant.

We may refuse words that are offensive, abusive or unlawful, or that use names, characters, logos or lyrics belonging to someone else. If we do, we'll tell you and refund you in full.

By giving us words or names, you confirm we may use them to make your piece; we use them for nothing else. A personalised piece can't be returned for a change of mind, only if something is wrong with it - see Personalised pieces.

Our Delivery policy says where we send, how long it takes and what it costs. A piece is our responsibility until it reaches you, or the person you sent it to. It's yours once it has been delivered and we have been paid in full.

You have 14 days from delivery to cancel most orders; personalised pieces are the exception. Our Returns and refunds policy explains how, and how you are refunded.

We are under a legal duty to supply pieces that are as described, of satisfactory quality and fit for their purpose. If one isn't, our Returns and refunds policy sets out your rights and how we put it right.

If we break these terms or fail to take reasonable care, we are responsible for loss or damage you suffer that is a foreseeable result. Loss is foreseeable if it was obvious it would happen, or if we both knew it might when the contract was made. We are not responsible for loss that wasn't foreseeable.

We sell for your own and your family's use, and to give as gifts. We aren't responsible for business losses, such as lost profit or a lost opportunity.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit - including your legal rights as a consumer.

We're a very small team. If something outside our control - illness, a postal strike, severe weather - delays your order, we'll tell you as soon as we can and do what we can to keep the delay short. If it turns into a long one, you can cancel it for a full refund.

Please follow the care label. Hair clips, slides, brooches, key chains and other small accessories have small parts a young child could choke on: they aren't for children under 3, and a child wearing one should be watched.

The designs, photographs, words and logo on this site are ours. You're welcome to share a link, or a photo with a credit to us, but please don't copy our designs or use our photos to sell anything.

If you open an account, keep your password to yourself. We may close an account used dishonestly or to abuse others. You can ask us to close yours at any time.

If something isn't right, please tell us first, through our Contact page. We aim to reply within 3 working days, and we'd much rather put it right. For free, independent advice, you can also contact Citizens Advice.

These terms are under the laws of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your own courts.

• We may change these terms from time to time. The terms on this page when you order are the ones that apply to that order.
• If a court finds part of these terms can't be enforced, the rest still applies.
• The contract is between you and us, and nobody else has rights under it - except that someone you sent a gift to may return it, as our Returns and refunds policy explains.
• We may pass our rights under it to another business. We'll tell you if we do, and you'll keep all your rights.