Reviews

Anyone with an account with us can review a piece, once: a review is written signed in, so each one comes from a real person, and nobody can review the same piece twice. You choose the name shown with it; your email address is never shown.

A review marked Verified purchase is from someone who bought the piece from us, signed in to the account that wrote the review, and had paid for it by the time they wrote the review or last changed it. We check our own orders for this; we don't take anyone's word for it.

A review without the mark may still be from someone who has the piece - bought as a guest, from another shop or as a gift - but we can't show that it is.

We read every review before it goes on the shop, usually within a few working days, and we publish good and bad alike. We never change the words of a review, and every review on the shop counts towards a piece's average.

• We never pay for reviews, or offer a discount, a gift or anything else in return for one.
• We never ask for only good reviews, or only from shoppers we expect to like a piece.
• We never write reviews ourselves, or ask anyone to write them for us.

We don't publish a review, or we take it off the shop, only when it:

• is offensive, abusive or unlawful;
• gives someone's personal details;
• advertises something or links elsewhere;
• or is not a genuine review of this piece.

We never leave out a review for being critical, or for the stars it gives. If we don't publish yours, the piece's page tells you why when you're signed in, and you can change it and send it again.

We may reply to a review, to thank you or to answer a problem you've raised. A reply is shown beneath the review and always marked as ours.

Signed in, you'll find your review on the piece's page, where you can change it or delete it whenever you like. A changed review is read again before it goes back on the shop.

If you think a review is fake, offensive, or breaks this policy in any other way, please tell us through our Contact page, naming the piece, and we'll look at it again.